WHAT A NICE EMAIL TO END THE WEEK
We love what we do here and this week the showroom was visited by Bob & Maureen Martin. We had been in email & telephone conversation prior to their visit.
During the pre-visit discussions, the correct machine for them was established and was available for the visit. All we have done in this instance is what we always do in offering expert, independent, professional advice.
So we were delighted when we received the email (below) from Bob & Maureen.
Hi Gary
We just wanted to say thank you very much for meeting us this morning to pick up our new mower.
We would like to thank you for your time and going through everything with us. It is nice to meet someone who cares for his customers.
We are delighted with it and were pleased to take your recommendations when we made the initial call.
All we need now is the weather to be able to cut the grass!
We will definitely be recommending you.
Kind regards,
Maureen and Bob
We always strive to deliver the best customer service possible, so we really appreciate it when our customers take the time to let us know we got it right !
We look forward to continuing our relationship going forward.
